Refund policy
We have a 30-day return policy, which means you must file a request for return or refund within 5 days of delivery. You have 25 days after receiving your item to return it to PAWSEY Pets.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Products Damaged/Incorrect Item Received
Open a dispute within 5 days after packages are delivered. Please provide photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload a video.
For incorrect products, PAWSEY Pets offers a full refund or replacement.
To start a return, you can contact us at customercare@pawseypets.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customercare@pawseypets.com.
Exceptions / non-returnable items
Certain types of items cannot be returned or refunded, (such as special orders or personalized items). We also do not accept returns for `.
- Buyer does not like product.
- Buyer ordered the wrong items.
- Shipping address was provided incorrectly.
- Products smell unusual.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.